Refund policy

Please double check your sizing and personalization prior to completing your order. We cannot change options once the order is paid for.

ALL sales are final and non-exchangeable or refundable, with the following exceptions:

Damages and Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item or size, so that we can evaluate the issue and make it right. We issue return labels and offer exchanges for damaged items and mistakes made by us (or the manufacturer) only. 

To be eligible for an exchange, your item must be in the same condition that you received it, with tags if applicable, and in its original packaging (clear package it was sent in). It must be unworn and unwashed.

Washed / worn items are not eligible for returns or exchanges under any circumstances.

We have a 7-day return policy, which means you have 7 days after receiving your item to request an exchange and get it back in the mail to us with tracking. If you fail to get your item in the mail within those 7 days it is no longer eligible.

To start an exchange of a damaged product, you can contact us at DownBytheBayCB@gmail.com. If your exchange is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting an exchange will not be accepted.

If the item is NOT damaged, but you choose to exchange for a different size, the buyer is responsible for paying for return shipping and shipping on the new item. Another size of the same item must be available.

You can always contact us for further questions at DownBytheBayCB@gmail.com.

Exceptions
Personalized or monogrammed items cannot be returned or exchanged. Please get in touch if you have questions or concerns about your specific item.

Also, we cannot accept returns on sale/clearance items or gift cards.

We will notify you once we’ve received and inspected your returned item, and let you know if the refund/exchange was approved or not. If approved, a replacement item will be shipped within 7 days. If a replacement item is unavailable a store credit will be issued.

-Down By the Bay Children's Boutique